We are here to help you with any questions or concerns you may have. We also welcome your feedback and suggestions. Please feel free to contact us using any of the methods below. For quick answers to your questions, please read My Love Online Shopping Assistance below or Frequently Asked Questions.
Call or E-mail Us:
International phone: (+1 or 001) 212-997-2528
Customer Service Hours (Eastern Time)
Mon to Fri: 9 AM to 5PM (EST)
Closed on National Holidays
My Love Online Shopping Assistance:
At My Love Wedding Ring, we offer FREE shipping on every order within the US. In the event that you need your order to arrive faster, we do offer shipping upgrades for a minimal fee. Read more
45-Day Return & Exchange Policy
We offer a 45-day return and exchange policy on every item. Read more
How to Find My Ring Sizer
There are 2 easy ways that you can determine your ring size. You can request a free ring sizer from us. We will mail a free plastic ring sizer to you within 5 to 7 business days once we receive your request. Or you can print out the ring size guide from our find your ring size page. International ring size chart is also available for international shoppers. In our jewelry education center, you can also find the necklace guide and earrings and bracelet guide that will help you to determine which size or length of jewelry is perfect for you or your loved one.
Lifetime Ring Resizing Service
If your ring does not fit, or you do not know what the exact ring size you should order, we are happy to offer you a free ring resizing service within 45 days from the date of shipping. After 45 days, we are glad to provide a lifetime resizing service with no charge or at only a minimal cost, depending on the metal and initial size. Read more
How to Submit a Custom Made Jewelry Order
At My Love Wedding Ring, we believe together we will make your dream a reality. Let us know how we can help to fulfill your creation. Your Custom Made Jewelry will be carefully made in our jewelry studio in New York City. Each diamond, gemstone and finish piece will be graded by our in-house GIA Graduate Gemologists before we mail your special order to you. Submit your custom order request today!
Free Gift Packaging
All My Love Wedding Ring products will be delivered carefully in our free gift packaging: most of jewelry will be presented in an elegant blue jewelry box inside a blue jewelry case with pearl white ribbon bowtie on the top. Some jewelry, such as bracelets, will be packed in a soft plush blue fabric pouch tucked inside the blue jewelry case with white ribbon bowtie. Weather this jewelry is for you or someone very special in your life, we are sure that you will have delightful My Love experience!!! A complimentary gift card also included. Click here to view Gift Packaging.
Lifetime Rewards Program
At My Love Wedding Ring, we believe in Love and Lifetime commitment.
Sign up our Lifetime Rewards Program today to enjoy the Lifetime My Love benefits:
Click here to find out how the lifetime reward program work
- Free Lifetime membership
- Lifetime Reward Points Never Expire
- Special offers and benefits that are not available to non-members
- Exclusive bonus points for members only
- Advance notice of sales, promotions, and sweepstakes
- Instant Rewards Redeem for the first time member
At My Love Wedding Ring, we are committed to your complete satisfaction and stand behind the quality and craftsmanship of our jewelry. All our jewelry is manufactured using the highest quality materials and is inspected by our in-house GIA Graduate Gemologists prior to shipment. Our jewelry has a manufacturers warranty to the original owner from the date of purchase that the purchased article of jewelry is free of defects in materials and workmanship under normal wear. Click here to find out more how the lifetime warranty work
Your valuable purchase will be fully covered by our insurance from the moment the package leaves us until the time your purchase arrives. This free service will give you peace of mind knowing your precious jewelry is insured during the transit. If you receive a damaged item, please contact us immediately upon receipt of your order. Our customer service staff will assist you in the return or exchange of the damaged item.