1-212-997 2528

Happy Customer Service | My Love Wedding Ring

Contact US: Our Customer Service Team and Jewelry Experts are Here to Assist You

We are here to help you with any questions or concerns you may have. We also welcome your feedback and suggestions. Please feel free to contact us using any of the methods below. For quick answers to your questions, please read My Love Online Shopping Assistance below or Frequently Asked Questions.

Call or E-mail Us:

Toll Free: 888-636-1688

International phone: (+1 or 001) 212-997-2528

Email: info@myloveweddingring.com

Customer Service Hours (Eastern Time)

Mon to Fri: 9 AM to 6PM (EST)

Closed on National Holidays

My Love Online Shopping Assistance:

Free Shipping

At My Love Wedding Ring, we offer FREE shipping on every order within the US. In the event that you need your order to arrive faster, we do offer shipping upgrades for a minimal fee. Read more…

45-Day Return & Exchange Policy

We offer a 45-day return and exchange policy on every item. Read more…

Free Gift Packaging

All My Love Wedding Ring products will be delivered carefully in our free gift packaging: most of jewelry will be presented in an elegant blue jewelry box inside a blue jewelry case with pearl white ribbon bowtie on the top. Some jewelry, such as bracelets, will be packed in a soft plush blue fabric pouch tucked inside the blue jewelry case with white ribbon bowtie. Weather this jewelry is for you or someone very special in your life, we are sure that you will have delightful My Love experience!!! A complimentary gift card also included. Click here to view Gift Packaging.

Free Jewelry Polishing Cloth

We know how much you love your jewelry. We are pleased to offer you a free Super Hi-Microfiber Jewelry Cleaner Cloth. It is the world best cleaning tool for any sensitive surface, such as gold, silver, gemstones, lenses, glasses and more.

What is Microfiber? It is manufactured through high-density contraction process and its thickness is only one micrometer, one hundredth of a strand of human hair. This extremely fine fiber is less than 0.012mm in diameter and one gram of microfiber can be extended to 45,000m.This super fine and gentle high-density microfiber cloth is designed to remove all dirt and oily smudges and keep all of your fine jewelry sparkling like new. Click here to view Jewelry Polishing Cloth

Lifetime Ring Resizing Service

If your ring does not fit, or you don’t know what the exact ring size you should order, we are happy to offer you a free ring resizing service within 45 days from the date of shipping. After 45 days, we are glad to provide a lifetime resizing service with no charge or at only a minimal cost, depending on the metal and initial size. To determine whether any charges may be involved, please read the resizing charge chart below.

Please keep it in mind, some ring may not be resizable. For example, eternity band cannot be resized due to the design and setting. Please contact our jewelry expert at 888-636-1688 before you mail the ring back to us. All returns must follow our return instructions. Click here to view our return policy.

How to read the chart? For example, if your ring is set in 18k gold in size 7 and now need to resize it to a size 8.5, the change would be $50 (to make a ring larger between 1 and 2 sizes).

Metal Size Range Charge
Platinum to make a ring smaller Free
  to make a ring larger within 1 size Free
  to make a ring larger between 1and 2 sizes $65
  to make a ring larger between 2 and 3 sizes $95
18 Karat Gold to make a ring smaller Free
  to make a ring larger within 1 size Free
  to make a ring larger between 1and 2 sizes $50
  to make a ring larger between 2 and 3 sizes $85
14 Karat Gold to make a ring larger between 2 and 3 sizes Free
  to make a ring larger within 1 size Free
  to make a ring larger between 1 and 2 sizes $45
  to make a ring larger between 2 and 3 sizes $75

  • Sizing charge is per ring
  • Shipping charges of $8.99 will apply in all cases.
  • For pricing for additional sizes please call our jewelry expert at 888-636-1688
  • Find your ring size, please click here.

Free Ring Sizer

At My Love Wedding Ring, we know the importance of finding the accurate ring size. We provide a free plastic ring sizer for you. Once we receive the request, you should receive the ring sizer within 5 to 7 business days. Click here to fill out the request for a free ring sizer.

Lifetime Rewards Program

At My Love Wedding Ring, we believe in Love and Lifetime commitment.

Sign up our Lifetime Rewards Program today to enjoy the Lifetime My Love benefits:

  • Free Lifetime membership
  • Lifetime Reward Points Never Expire
  • Special offers and benefits that are not available to non-members
  • Exclusive bonus points for members only
  • Advance notice of sales, promotions, and sweepstakes
  • Instant Rewards Redeem for the first time member
Click here to find out how the lifetime reward program work

Lifetime Warranty

At My Love Wedding Ring, we are committed to your complete satisfaction and stand behind the quality and craftsmanship of our jewelry. All our jewelry is manufactured using the highest quality materials and is inspected by our in-house GIA Graduate Gemologists prior to shipment. Our jewelry has a manufacturer’s warranty to the original owner from the date of purchase that the purchased article of jewelry is free of defects in materials and workmanship under normal wear. Click here to find out more how the lifetime warranty work


Your valuable purchase will be fully covered by our insurance from the moment the package leaves us until the time your purchase arrives. This free service will give you peace of mind knowing your precious jewelry is insured during the transit. If you receive a damaged item, please contact us immediately upon receipt of your order. Our customer service staff will assist you in the return or exchange of the damaged item.

Special Orders and Custom Jewelry

At My Love Wedding Ring, we believe together we will make your dream a reality. Let us know how we can help you fulfill your creation. We can help you create the perfect engagement ring and wedding jewelry, customize the memorable anniversary gift, locate a specific diamond or precious gemstone, or even arrange a special delivery. All the custom jewelry will be carefully made in our jewelry studio in New York City. Each diamond, gemstone and finish piece will be exam by our in-house GIA Graduate Gemologists before we mail the order to you. Please do not hesitate to call one of our jewelry experts at 888-636-1688 for assistance.